Privacy Policy

Palmer's Exterior Cleaning ("we", "us", "our") is a mobile exterior cleaning business based in Great Wyrley, Staffordshire, covering the wider West Midlands. This policy explains what information we collect through this website, how we use it, and the choices you have.

The short version

We don't have a sign-up process, an account system, or a way to pay online through this site, so we hold very little about you. In most cases, the only information we have is whatever you choose to send us directly — by phone, WhatsApp, or email — when asking about a job.

Information we collect

We collect information in two ways:

• Information you give us directly — if you contact us by phone, WhatsApp, email, or Facebook Messenger, we'll see whatever you send us: typically your name, phone number, address or postcode, and details of the job you're asking about, plus any photos you share to help us quote.
• Information collected automatically — like most websites, some basic technical information (such as your general location and device type) may be collected by the third-party services embedded on this site, described below. We do not run our own analytics or tracking on this site beyond what those third parties provide.

How we use it

We use the information you send us only to respond to your enquiry, provide a quote, arrange and carry out work, and keep basic records for our own accounts and insurance purposes. We do not sell, rent, or share your information with third parties for their own marketing.

Cookies and third-party services

This website embeds a small number of third-party services to make it more useful. Each of these may set its own cookies or collect data according to its own privacy policy, which we don't control:

• Google Maps — used to show our coverage area. Google may set cookies and collect usage data when a map loads. See Google's Privacy Policy.
• Trustindex — used to display our genuine Google and Facebook reviews live on this site. This loads automatically on every page visit rather than being gated behind the cookie banner below. See Trustindex's Privacy Policy.
• Facebook and WhatsApp — links on this site take you to Facebook or WhatsApp directly; if you choose to message us there, your information is handled under Meta's Privacy Policy.

You can control cookies through your browser settings, including blocking or deleting them, though this may affect how some parts of the site (like the map) display.

How long we keep it

We keep enquiry and job information for as long as reasonably needed to provide our service, meet accounting and legal obligations (typically up to 6 years for financial records), and handle any follow-up work or disputes. We don't keep information longer than necessary.

Your rights

Under UK GDPR, you have the right to ask us what information we hold about you, request that it's corrected or deleted, object to how we use it, or ask for a copy of it. To do any of this, just get in touch using the details below.

If you're unhappy with how we've handled your information, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this policy

We may update this policy occasionally, for example if we start using a new tool on the site. The date at the top of this page shows when it was last revised.

Contact us

If you have any questions about this policy or how your information is handled, contact us at [email protected] or via WhatsApp.

This policy is provided as general information for a small local service business and isn't a substitute for tailored legal advice. If you need certainty for your specific circumstances, it's worth having it reviewed by a solicitor.